Course description


In the ever-evolving landscape of healthcare, telemedicine and telehealth services have emerged as indispensable tools for healthcare professionals, particularly in the field of telenursing. These technologies enable remote patient care, consultation, and monitoring, offering unprecedented flexibility and accessibility. However, the successful implementation of telehealth in nursing practice relies heavily on effective communication strategies and a comprehensive understanding of the unique challenges and considerations associated with this mode of care.


The general aim of this course is to empower telenurses and healthcare practitioners with the knowledge and skills necessary to deliver effective and safe care through telehealth platforms. Participants will gain a deep understanding of communication strategies, the challenges and barriers associated with telehealth, and the vital aspects of patient assessment and monitoring in a remote setting. By addressing these core areas, this course aims to enhance the quality of care provided through telehealth services.


1.      Active Listening, Reflective Listening, and Empathic Listening in Telenursing:

·       Understand the principles of active, reflective, and empathic listening.

·       Apply these listening techniques to build rapport and trust with remote patients.

·       Demonstrate effective communication through active engagement in telehealth interactions.

2.      Communication Using Technology – Challenges and Barriers in Telenursing:

·       Identify common challenges and barriers associated with telehealth communication.

·       Explore technological solutions and strategies to overcome communication obstacles.

·       Enhance the ability to adapt communication styles to suit various telehealth platforms.

3.      Safety and Privacy in Telenursing:

·       Recognize the importance of patient safety and privacy in telehealth.

·       Implement protocols and best practices to safeguard patient information.

·       Navigate legal and ethical considerations specific to telehealth interactions.

4.      Tele-triage

·       Understand the concept of triage

·       Explore tele-triage Methods

·       Evaluate advantages and disadvantages of tele-triage

5.      Telehealth Enrollment and Patient Assessment

·       Understand the barriers to telemedicine

·       Develop strategies for overcoming accessibility challenges

Prepare patients for telemedicine appointments

What will i learn?

  • Knoeledge: 1. nderstanding of Active Listening: Learners will acquire a comprehensive understanding of active listening, including its definition and significance in healthcare settings. 2. Knowledge of Reflective Listening: Participants will gain knowledge of reflective listening, including its purpose, techniques, and how it fosters effective communication and understanding. 3. Comprehension of Empathy: Learners will grasp the concept of empathy and its crucial role in healthcare, including how it contributes to the development of therapeutic relationships.
  • Skills: 1. Active Listening Skills: Participants will develop the ability to actively listen during patient interactions, demonstrating techniques such as paraphrasing, clarifying, reflecting, and summarizing. 2. Reflective Listening Skills: Learners will acquire the skill to engage in reflective listening, allowing them to acknowledge patients' feelings and concerns effectively. 3. Empathic Listening skills: Participants will demonstrate proficiency in empathic listening, enabling them to understand and share patients' emotions, ultimately enhancing the therapeutic relationship.
  • Competence: 1. Effective Communication Competence: Participants will demonstrate competence in effective communication with patients, showcasing active listening, reflective listening, and empathic listening skills in their interactions. 2. Patient-Centered Care Competence: Learners will be able to provide patient-centered care by applying active listening, reflective listening, and empathic listening techniques to understand and address patients' physical and emotional needs. 3. Building Trust and Rapport Competence: Participants will develop competence in building trust and rapport with patients, leading to enhanced patient satisfaction, adherence to treatment plans, and improved healthcare outcomes. 4. Cultural Competence: Learners will demonstrate cultural competence by applying active listening and empathic listening skills to understand and respect the diverse cultural backgrounds and beliefs of patients.


Hara Pylarinou

Andrea Maksimovic






Skill level


Expiry period




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